Refund policy

FleaFlys Return and Refund Policy

Our dropshipping model

FleaFlys sells products fulfilled and shipped directly by third-party suppliers. We do not keep stock or operate a return warehouse. FleaFlys remains your point of contact for return requests, order problems, and refunds.

Requesting a return

You may request a return for eligible items within 30 days of delivery. Email 2vest2023@gmail.com with your order number, the item you wish to return, and the reason for your request. Please contact us before shipping anything back.

Where to send a return

We will coordinate your request with the supplier. If your return is approved, we will provide the supplier's designated return address and instructions. Do not send returns to FleaFlys, to the delivery carrier, or to an address printed on the package unless we specifically instruct you to do so. Orders containing items from different suppliers may require separate returns.

Return eligibility

For change-of-mind returns, items must be unused, unworn, and in their original condition, with original packaging and tags where applicable. Proof of purchase is required. Any product-specific final-sale restriction must be disclosed before purchase. Mandatory consumer rights are not affected by these conditions.

Exceptions

Perishable goods, food, custom or personalized items, gift cards, and opened hygiene-sensitive products are not eligible for change-of-mind returns. These exceptions do not remove your rights if an item is damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

Return shipping costs

Customers pay return shipping for change-of-mind returns. We will provide the return destination before you send the item, so you can assess shipping costs. Original shipping charges are not refundable for change-of-mind returns, except where required by law. If an item is damaged, defective, or incorrect, contact us so we can arrange an appropriate remedy and cover required return shipping.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If there is a problem, email 2vest2023@gmail.com promptly with your order number, a description of the issue, and photos if available. FleaFlys will work with the supplier to resolve the issue. You do not need to negotiate with the shipping carrier yourself.

Refunds

FleaFlys will coordinate with the supplier to review returned items and will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us. Your rights to a refund under applicable law are not dependent on the supplier reimbursing FleaFlys.

Exchanges and cancellations

Contact us before requesting an exchange or cancellation. Exchanges depend on supplier availability and may be handled as a return followed by a new purchase. We will attempt to cancel an order that has not yet shipped, but cancellation cannot be guaranteed after fulfillment has started. Applicable statutory cancellation rights remain unaffected.

Your consumer rights

This policy does not limit any mandatory return, cancellation, repair, replacement, or refund rights under the laws that apply to your purchase. Where those rights differ from this policy, applicable law takes precedence.